American Conservatory Theater (A.C.T.) is the Bay Area’s Tony Award–winning flagship theater. Renowned for a rich variety of programming, A.C.T. presents great plays and musicals, and pushes the boundaries of theatrical storytelling.
Led by Artistic Director Pam MacKinnon and Executive Director Jennifer Bielstein, A.C.T. operates in the historic Geary Theater (1,040 seats) and the modern Strand Theater (283 seats), both in downtown San Francisco. A.C.T. serves 250,000 patrons annually through a mainstage subscription season of seven productions, a holiday production, and various special presentations.
A.C.T. is the only American regional theater to house a professional actor-training program; actors who have studied at A.C.T. include Annette Bening, Benjamin Bratt, Nicolas Cage, Darren Criss, Harry Hamlin, Anika Noni Rose, Anna Deavere Smith, and Denzel Washington. A.C.T. takes pride in its tremendous legacy of performance and training, and plays a vital role in creating the art and artists of the future.
What we look for in our staff: the ability to imagine, the energy to create and explore new ideas and the freedom of spirit to celebrate our diverse community.
Diversity makes us stronger. A.C.T. is committed to diversity in its programming and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
No calls, please.
Front of House
Apply today for year-long training and mentorship in theater production and administration!
Status: Full Time/Regular/Exempt
Reports to: Deputy Director of Development
Key Responsibilities of the Position
This is a full-time position responsible for the management of research for the entire A.C.T. Development department, with specific emphasis on overall prospect management and prospects related to board, major gifts, corporate, foundations, the Committee of Trustees and Governance (COTG) and Development committees, and any additional fundraising and/or capital campaigns as needed. Management of these activities includes: prospect research, database analysis, project management and gift strategy. The Development Research and Prospect Manager (DRPM) is also responsible for leading the Development team regarding standards for donor information related to prospect management and the maintenance of a moves management system in Tessitura. Additionally, the DRPM will be a key team leader in the organization’s management of Tessitura CRM system and will be the department’s lead administrator of its iWave prospecting software. The DRPM plays an integral role in creating and implementing the overall strategy of the fundraising department.
The Development Research and Prospect Manager will report to the Deputy Director of Development and will work collaboratively with the Director of Development and other gift officers on collecting prospect research and strategizing gift solicitations.
- Use data mining, donor analytics and predictive modeling techniques to identify new prospects within the database.
- Regularly read all appropriate newspapers, websites, business journals, real estate updates to populate and replenish the prospect pool.
- Proactively identify 15-20 robust prospects per month for individuals, foundations, and corporate giving.
- Proactively identify prospects for Committee on Trustees and Governance pipeline.
- Follow up with staff and committee members to keep them on target with tasks and assignments.
- Remain current on significant gifts, events, etc., in the community to identify new prospects not necessarily within A.C.T.’s database.
- Ensure effective integration of prospect screening data as appropriate.
- Pull targeted lists to support special events, major and mid-level gifts, planned giving, in-kind donations and other development outreach efforts.
- Conduct biographical and financial research using recognized prospect research procedures, electronic databases, on-line reference resources, and printed resources.
- Create reports on prospect information and collect research, integrating information from a variety of sources into a format designed for efficient review. Reports include full bios, thumbnails for special events, short summaries for board members and other formats as requested.
- Create prospect-related materials for Development and COTG committee meetings.
- Prepare prospect-related materials for all special events, including cultivation assignments and seating notes.
- Oversee and maintain the organization’s moves management system in Tessitura, ensuring all pipelines are moving forward on time and solicitation and biographical information is consistently updated.
- Train and oversee Development staff on the utilization of the prospect management system.
- Actively participate in cultivation/solicitation planning meetings, including direct mail campaign solicitations
- Work with Individual Giving staff, Institutional staff, Development Assistant and others to track moves/management of corporate, foundation, board and individual giving prospects.
- Manage and maintain movement through pipeline for use as a visual representation of forward movement of prospects.
- Ensure gift officers and other front-line fundraisers participate in and adhere to the moves management system.
- Enter data and pull/edit reports.
- Track and updated financial projections and forecasts for all major donor campaigns.
- Maintain integrity of donor data, including creating protocols for team to follow.
- Schedule database record merges.
- Join database User Group and work on projects for the database in accordance with technology updates and changing best practices.
- Two to three years of development research experience
- Strong project management skillset
- Strong computer and database management skills; familiarity with the Tessitura database is highly desired.
- Superior oral, written communication and presentation skills
- Regularly problem solve and negotiate with tact and diplomacy
- Successful candidate will be expected to adhere to the Code of Ethics of APRA, the professional association related to prospect research and fundraising
- A researcher’s innate drive to “dig deeper”
- Personable, positive and diplomatic individual with integrity and a sense of humor, who works effectively with Board, donors, volunteers and staff
- Strong initiative, self-confidence, creativity, and entrepreneurial skills, who enjoys working as a team player but also has the capability to work independently and as a self-starter
- Well-organized, able to plan and manage strategically yet have sufficient focus on details to assure effective implementation and follow through
- Genuine interest in the arts who understands and supports A.C.T.’s mission with natural ability to articulate this mission and role to others
- An innate ability to inspire those working with him/her toward accomplishing common objectives and goals
This is a full-time exempt position with benefits. This position works normal business hours with periodic evenings and weekends required.
Please send an up-to-date resume and cover letter explaining your qualifications for the position to firstname.lastname@example.org, with “Development Research and Prospect Manager Search” in the subject line.
Deadline: Open until filled. Position is available immediately.
Status: Full Time/Regular/Exempt
Reports to: Director of Marketing & Communications
Salary: DOE + Benefits
As a key member of the marketing team, the Director of Ticketing & Sales Operations works closely with the Marketing and Audience Services teams to develop and implement strategies that increase revenue from single and subscription sales, grow audiences and drive patron loyalty. The Director of Ticket Services oversees the Geary and Strand box offices as well as single ticket, group sales, and subscription ticketing operations and policy, including hiring, training, payroll, and scheduling of Box Office and Subscription Office employees, and customer dispute resolution. This is a full-time, exempt position. Must be willing to work some weekends and evenings.
Essential Duties and Responsibilities include the following:
- Develop and execute data-driven strategies that maximize single and season ticket sales through effective pricing, scale of house, inventory management and demand management practices.
- Forecast revenue from single and season ticket sales for all A.C.T. productions.
- Generate and Analyze daily single and season ticket sales reports, participating in weekly revenue pacing meetings with senior leadership to monitor and maintain progress against goals.
- Provide the Director of Marketing logistical and operational support in carrying out new marketing, sales and customer service initiatives.
- Provide operational support for the Education Department’s Student Matinee and workshops programming, supervising the SMAT Coordinator, and assisting with sales reporting and ticketing.
- Coordinate with the I.T. department on administrating Tessitura (A.C.T.’s ticketing and CRM system), with a particular focus on pricing, promotional offerings, subscription, group and single ticketing, and training of Ticket Services personnel.
- Collaborate with A.C.T.’s Young Conservatory and M.F.A. programs, through the Conservatory Marketing Manager, on pricing, sales strategies, inventory management, and ticketing system administration.
- Supervise the Group Sales Manager to create excellent group experiences that grow new and recurring revenue and support promotional and community partnership opportunities.
- Work effectively across departments to balance earned revenue goals with access programs, audience development initiatives and contributed revenue opportunities.
- Collaborate with the I.T. Departmentand Box Office teams to ensure all pricing, seating and ticketing information in Tessitura is accurate and functional.
- Work with the Director of Marketing and Communications to develop strategies that expand the diversity of A.C.T’s audiences.
- Collaborate with the Director of Marketing and Communications to conduct and analyze market and audience research to forecast trends, capture demographic / behavioral data, monitor perception of the A.C.T. brand and its productions/programs and evaluate progress against goals.
- Synthesize and present sales and revenue projections and reports to A.C.T.’s senior leadership team and Board of Directors as required.
- Work with Marketing, Development and Education teams to build and implement a Patron Loyalty program that welcomes first-time ticket buyers and cultivates life-long relationships between the Theatre and our patrons.
- Uphold the artistic standards and the mission of the A.C.T.
- Box Office Manager
- Group Sales
- Subscriptions Manager
- Proven history of generating revenue and sales
- Have a proven history of successful Tessitura back end and data analytics.
- Experience building teams and collaborating successfully in a matrixed organization.
- Must be a self-starter who can take initiative as a leader.
- Maintain excellence in quality and efficiency of work.
- Must be organized and detail-oriented.
- Track record of excellent customer service.
- Able to handle several tasks simultaneously under tight deadlines.
- Strong computer skills, including MS Office suite.
- Bachelor’s degree or 5+ years related experience preferred.
- Expertise with Tessitura or similar CRM required.
- Experience in a performing arts or entertainment venue preferred
- Experience with marketing, including loyalty programs and/or subscription packages
Please send an up-to-date resume and cover letter explaining your qualifications for the position to email@example.com, with “Director of Ticketing & Sales Operations” in the subject line.
Deadline: Open until filled. Position is available immediately.
Status: Full Time/Regular/Non-Exempt
Reports to: Director of Production
Salary: $20/hr + Benefits
Scope: American Conservatory Theater (LORT A) seeks an Events & Production Associate with a particular focus on coordinating the technical and production logistics of events and rentals. Reporting to the DOP, this position oversees & manages the execution of production elements for all Events and Rentals at A.C.T. We are looking for a self-starter and a creative problem solver, someone who has excellent technical & communication skills, thrives in a team atmosphere and is articulate and imaginative.
- Serve as primary Production Manager for all Events and Rentals across all of A.C.T.’s venues.
- Be a self-starter and work with other key stakeholders at A.C.T. to develop a production strategy around A.C.T’s approach to events and rentals.
- Create and distribute production paperwork including GP and Section drafts, bid packages, line-set schedules, street-parking permits, production summaries, budgets and schedules for all events and rentals as required.
- Hire & supervise both union and non-union production staff / crews throughout the A.C.T. campus as needed for event and rental coverage.
- Read and maintain a good understanding of all relevant union contracts. Including IATSE Local 16, Wardrobe Local 784, USA Designers, AEA Stage Managers, AFM Musicians.
- Take the lead on and work with the DOP in the creation and the implementation of new policies and procedures relating to Events and Rentals to improve efficiency for the ongoing operations and mission fulfillment of A.C.T.
- Assist the DOP in the management of personnel safety and uphold safety policies and protocols within the department. Institute and uphold all required health & safety training.
- Create budget estimates, financial projections and develop staff planning as needed for all events and rentals at A.C.T.
- Attend weekly events/rentals meeting and weekly scheduling meeting to stay current with event and rental programming.
- Update DOP on upcoming event/rental programs, logistics and staffing needs. Work with DOP to assign additional production management staff to events/rentals as needed.
- Field event and rental enquiries; Feedback on logistics, schedules and budgets to help stakeholders determine organizational capacity and programming needs.
- Collaborate with the production department, workshop heads, and heads of technical departments to help foster an efficient, friendly and positive working culture.
- Assist the production team with mainstage shows and conservatory shows as needed
- Typical week will be Mon-Fri 9am-5pm with an hour walk away lunch, but some weekend and evening work will be required.
- Other production department duties as assigned
- A BA/BFA in theatre or equivalent professional experience (3-5 years) in production management or technical direction
- Strong technical experience; particularly in the areas of lighting, sound and video.
- Experience & Proficiency in CAD drafting (AutoCAD/Vectorworks). Experience in solving complicated technical and logistical problems.
- Experience in managing budgets and expenditures.
- Advanced knowledge of theatre procedures and practices, especially in the production department.
- Willingness to work on an irregular schedule, including overtime as needed.
- Excellent oral, writing, and interpersonal skills.
- Excellent work ethic and ability to work well in a team.
- Strong computer skills a must. Proficiency on PC and/or MAC using Microsoft Office.
- Valid Driver’s License and a clean DMV report required.
This position is physical and occasionally requires the ability to lift at least 35lbs.
Please send an up-to-date resume and cover letter explaining your qualifications for the position to firstname.lastname@example.org, with “Events & Production Associate” in the subject line.
Deadline: Open until filled. Position is available immediately.
Reports to: Front of House Manager
The House Manager is Supervisor to all Front of House staff for each performance and responsible for providing guests with impeccable Front of House experiences. Performances are at the Geary, Strand and Costume Shop Theaters as well as several smaller performance spaces. The House Manager is an informed liaison to FOH staff, box office, stage crew and patrons, offering warm and welcoming customer service to all who enter our theater spaces. The House Manager is also charged with overseeing patron (and staff) safety, and is the point person in the event of emergencies.
- Is able to address unique or special situations quickly and efficiently such as special events around a performance or a patron requiring special attention.
- Is able to provide guests and staff with a welcoming, warm and supportive demeanor.
- Solves problems efficiently and appropriately.
- Oversees that all spaces (theater, lobbies, bars, etc) are maintained in a clean, comfortable, safe state.
- Prepare nightly deposit from the bars and distributes bartender tips.
- Prepare nightly sales and house management reports.
- Work with stage management to ensure the performance starts on time and runs smoothly.
- Current training in First Aid, CPR and AED knowledge are a plus. Training will be provided to appropriate candidates.
- Evening and weekend availability.
Must be able to respond quickly both mentally and physically in order to handle competing requests, complaints, emergencies and other high pressure situations that might arise. Agile up and down staircases. Able to lift at least 35 lbs (stanchions, program boxes, ticket stands, etc.). Ability to see well while moving in a darkened theater.
House manager must be able to solve problems, deal with emergencies and handle personnel issues immediately and equitably. Communication must be clear, open and consistent.
Experience working in a theater or audience management setting. Positive customer service experience is required, verbal and listening skills, patient, warm and calm demeanor. Must have experience managing diverse audiences. Basic computer skills and accounting required for accurate preparation and maintenance of financial records and daily reports.
ACT: Work with other FOH staff, security, box office, stage management and stage crew as well as various other ACT personnel such as development and marketing.
Non-ACT: Work with patrons, students, caterers and other groups renting theater spaces, or participating in industry and community sharing programs. Constant contact and interaction with patrons, students, donors, board members, VIP’s, and others.
Additional Data/Notable Information
A.C.T. enjoys serving audiences across a wide spectrum of cultural backgrounds – the general public, VIPs, visiting students, organizations and groups - this position requires a friendly, helpful, and warm person who takes great pride in providing stellar experiences to all who enter A.C.T.’s spaces.
Please send an up-to-date resume and cover letter explaining your qualifications for the position to email@example.com, with “House Manager” in the subject line.
Deadline: Open until filled. Position is available immediately.
Non-Union Stage Crew
Status: Hourly, Overhire
American Conservatory of Theater is collecting resumes for upcoming non-union overhire positions working at The Strand Theater, our newly-reopened 283 seat venue in the Central Market area. Overhire for load in/load out positions sought in the following areas:
- Carpentry/Master Carpenter
- Scenic Artists
Resumes also being accepted for run crew positions.
Candidates should have a well-rounded production background, in addition to the necessary skills and experience in the fields in which they are applying.
Hiring is on per-show basis throughout the season/year and compensation is based on an hourly rate and is commensurate with experience.
Please send an up-to-date resume and cover letter explaining your qualifications for the position to firstname.lastname@example.org, with “Non Union Stage Crew Search” in the subject line.
Status: Seasonal/Non-Exempt/Production Based
Reports To: Wig Supervisor
Salary: $18 - $21 (Not benefit eligible)
A.C.T is looking for seasonal overhire wigs run crew for its upcoming 2019/2020 productions. The Wigs Crew is responsible for the overall execution and implementation of the running and maintenance of the wigs, hair and makeup during A.C.T. productions. They shall maintain the integrity of the wig and hair design throughout the production as established by the Wig Master. They assist actors with the application and removal of all wigs, facial hair and makeup. They are responsible for documenting and updating pre show and run of show paperwork as well as taking photographs of the actors in their character looks for the show bible. They shall participate in the inventorying, upkeep and maintenance of the basement wig room supplies during the production run.
- Running and maintenance of the wigs, hair and makeup during the production from load in until the closing and load out.
- Completes pre-show and post show duties including: application and removal of wigs and facial hair, styling actors hair and specialty makeup application.
- Assist Wigs Supervisor in creating wig running crew paperwork to assure that all actor hair and makeup needs are met.
- Participate in providing updated or amended wig run crew track paperwork to the Wig Supervisor in a timely fashion.
- Assist in the creation of a Show Bible by providing all paperwork documents to the Wig Master as well as taking archival photos of each character’s looks (and, as applicable, changes to the look).
- Attend Designer Runs and other pertinent pre-dress rehearsal meetings as assigned by Wig Supervisor.
- Implement hair and make-up design applications as established by the Wig Master.
- Work with Wig Master and Stage Management to schedule wig calls for performers during the tech, tech/ preview and performance period.
- Work with the Sound Department to incorporate any microphone placement into the Wig design.
- Maintain all wigs and facial hair elements as assigned, including cleaning and restyling as needed.
- Participates in the inventorying, upkeep and cleanliness of the Geary wig room, stock and common wig/ wardrobe areas to maintain a well-stocked, clean and organized wig room.
- Notifies Wig Master immediately of any damage to wigs or show-related incidents and issues.
- Other duties as assigned, including but not limited to; cleaning and resetting the wigs and makeup items, ventilating or fronting hair items.
- Education and/or significant high level, hands on professional experience (minimum one year) with an emphasis on wig & make-up and theater.
- Proficient styling and maintaining all types of wigs and facial hair.
- Applied all lace, human hair wigs.
- Familiarity with hygiene and sanitation techniques related to make-up, wigs, and hair.
- Familiarity with period and historical hairstyles and makeup.
- Excellent work ethic including but not limited to: time management, self-motivation, diplomacy, and interpersonal and collaborative communication skills.
- Must be able to sit and stand for long periods of time. Job requires continuous and repetitive use of hands and wrists, for fine gripping and forceful gripping. Ability to reach above head, lift up to 15 pounds and repeatedly ascend and descend stairs is essential.
- Ability to do a variety of men’s haircuts, as needed and cosmetology license a plus
- Experience with prosthetic application and painting a plus
- Ventilating and wig making experience a plus
- Organize and communicate information clearly, both verbally and in writing
- Work in a detail oriented manner, be resourceful and flexible, and be able to handle multiple tasks simultaneously
- Effective problem solving abilities
- Face demanding situations with tenacity and sensitivity under pressure
- Work independently and as part of team
- Work irregular hours, evening hours, long hours and weekend as required
Local Hire/No Housing or Travel Stipend is Provided
Please send an up-to-date resume and cover letter explaining your qualifications for the position to email@example.com, with “Wigs Run Crew Search” in the subject line.
Deadline: Open until filled.
Status: Full time/Regular/Exempt
Reports To: Director of Marketing & Communications
Salary: DOE + Benefits
American Conservatory Theater has an immediate opening for a talented and motivated Visual Design Manager to join the organization’s in-house design team. Our three-member team is passionate about design, and committed to creating concept-driven, imaginative, and relevant content that lives up to A.C.T.’s brand and standards of creativity. The graphic design team operates within A.C.T.’s marketing department.
Specific responsibilities may involve any of the following: conceptualizing and designing original art marketing collateral, ads, show art, environmental graphics, annual reports, logos, and invitations for A.C.T.’s mainstage productions, Conservatory classes and productions, and Development department. The Designer oversees the design process for assigned projects, with input from marketing, which includes meeting with internal stakeholders, presenting concepts, and ensuring on-time delivery of materials. The Designer also assists in the layout and design of all print and digital content, and mentors of the visual design fellow, when needed.
- Gather and evaluate user requirements by collaborating with various departments to collect relevant information pertaining to projects
- Illustrate design ideas using storyboards, wireframes and process flows
- Create original graphic design concepts
- Customize and create website and digital content
- Prepare and present working drafts to internal teams and key leaders
- Conduct layout adjustments based on feedback from key stakeholders
- Other duties as assigned by leadership
- Manage Junior graphic designer and visual design fellow
Minimum Skills / Qualifications
- 2+ years of proven experience as a Visual/Graphic Designer
- Portfolio of work required
- Proficiency in Photoshop / Illustrator / InDesign for MAC
- Experience with project management systems (ASANA, Outlook 365, etc)
- Bachelor’s Degree or certificate in Graphic and visual Design, or related field preferred
- Illustration skills are a plus
- Knowledge of HTML is a plus
- Ability to meet deadlines and adhere to high demand
- Ability to efficiently organize, prioritize and multi-task
Who We Need
- Outstanding interpersonal, verbal, and written communication skills
- A passion for theater and the arts is a plus
- A goal-oriented professional who is self-confident, energetic, and possesses a superb work ethic
- Ability to thrive in a fast-paced environment
- Ability to learn quickly new concepts and programs
Please send an up-to-date resume and cover letter explaining your qualifications for the position to firstname.lastname@example.org, with “Visual Desinger Search” in the subject line.
Deadline: Open until filled. Position is available immediately
A.C.T. was founded in 1965 by William Ball. Edward Hastings, Artistic Director 1986–92. Carey Perloff, Artistic Director 1992–2018. Pam MacKinnon, Artistic Director 2018–Present.
© 2019 American Conservatory Theater-a tax-exempt 501c3 nonprofit organization. Number 94-6135772.