Ticket exchanges and refunds
All ticket sales are final—there are no refunds.
Subscribers may exchange tickets for a different performance of the same title with no additional fee* until 2 hours before curtain.
Ticket Protection is available for most productions for $5 per ticket at the time of purchase. Protected tickets can be exchanged once for a different performance of the same title for no additional fee*.
Unprotected tickets may be exchanged for a different performance of the same title for a $15 per-ticket fee* (reasonable restrictions apply).
All exchanges must be made at least 24 hours before the performance.
*All exchanges are subject to availability. Price differences may apply for exchanges to higher price sections or days; no refunds or credits for exchanges to lower-priced performance dates or seating sections. Exchanges may be done over the phone, in-person, or via email.
If you are unable to use or exchange your tickets, you may turn them in as a contribution to A.C.T. The value of the donated tickets is tax-deductible. Tickets for past performances cannot be considered a donation.
All tickets purchased through A.C.T. are subject to order and handling fees as follows:
Package fee: $12 per person
No additional fees for additional ticket(s) purchases or exchanges
A variable handling fee dependent on total ticket order will be applied at time of purchase via phone or online. Handling fee is waived for in-person purchases.
Exchange fee: $15 per ticket, or $5 per ticket with advance purchase of Ticket Protection (available during the initial ticket purchase).
Will Call: no fee
Print at Home (email): no fee
Standard Mail: $3.50 per order
Performances begin promptly—we strongly recommend that you plan to arrive 30 minutes before your scheduled performance to allow for transit, traffic, and parking delays. See more information about transit and parking at our Your Visit page. Latecomers and guests who leave the theater during the performance will be (re)seated at the House Manager’s discretion for your safety, and to minimize disruption to the performance and your fellow audience members. We cannot offer refunds or exchanges for late arrivals or missed performances.
Most performances adhere to the following schedule, but do check your tickets and confirmation carefully:
Monday – no performances
Tuesday – 7:30pm
Wednesday – 2pm, 7:30pm
Thursday – 7:30pm
Friday – 8pm
Saturday – 2pm, 8pm
Sunday – 2pm, 7pm
Proof of eligibility must be shown at time of purchase or at time of pickup for all discounts.
Will call pickup may be required for some discounts.
Rush tickets are available for most titles, subject to availability. Rush may include discounts for seniors, educators, students, and/or active military. Check with the box office for current offerings and details.
Resale of tickets
Tickets purchased through the A.C.T. box office or website may not be resold at a price above face value without the express written consent of A.C.T. We reserve the right to cancel any orders placed by unauthorized ticket brokers and/or their representatives.
Purchase of tickets from unauthorized sources
Admittance is only guaranteed with tickets purchased through A.C.T. or one of our authorized third-party sellers:
United Airlines (for A Christmas Carol only)
We assume no liability for tickets purchased through any unauthorized channel. Tickets purchased from unauthorized sources may be stolen or fraudulent, and if so are not valid for event admission. If you are unsure if a ticket seller has been authorized by A.C.T., please contact the box office prior to purchasing from the source in question.
Smoking and e-cigarettes
Smoking—including vaping or the use of e-cigarettes—is prohibited in all A.C.T. buildings.
Advisories and children
Children 5 years old and older are welcome at A.C.T. and must have their own seat, however some productions include mature subject matter and/or language that may not be appropriate for all audiences. Language and content advisories are available online for every production, but if you have concerns or questions about the content of a specific production, we encourage you to contact our box office directly. We’re happy to help.
We offer many services to make our performances accessible. Please visit our Accessibility webpage for details.
Box office contact info
415.749.2228 or email@example.com
Mon–Fri 10:30am–6pm, or until 15 minutes after curtain on performance dates
Toni Rembe Theater Box Office
405 Geary Street, San Francisco, CA 94102
Open for walkup sales and will call on performance days at 12pm, closes 15 minutes after curtain.
Strand Theater Box Office
1127 Market Street, San Francisco, CA 94103
Open up for walkup sales and will call on performance days one hour prior to curtain, closes 15 minutes after curtain.